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• Responsibilities : 

  • Creating an inspiring team environment with an open communication culture.

  • Setting clear team goals , Delegating tasks and set deadlines.

  • Oversee day-to-day operation.

  • Monitor team performance and report on metrics , Motivate team members.

  • Discover training needs and provide coaching.

  • Listen to team members’ feedback and resolve any issues or conflicts.

  • Recognize high performance and reward accomplishments.

  • Encourage creativity and risk-taking.

  • Suggest and organize team building activities.

  • Create and develop performance report, delivery method, scope of work, and general duties records.

  • Go to clients for project briefing, consultation, installation and closeout reviews .

  • Help out in managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity .

  • Engage in the negotiation of customer job demands and specifications as regards to labor and material; and assist in creating comprehensive technical documents

  • Evaluate project data for accuracy, and take the lead in setting project targets and priorities .

  • Resolve disputes between team members and management and assist in addressing issues amongst team members to avoid unacceptable behaviours.

  • Give training and mentor-ship to team members to make them better on the job .

  • Be up to date with current field practices to enhance service standards and delivery.

  • Apps: Web Portals ,Mobile Apps and Custom ERPs.

  • Direct Technical supervision: 10 (developers, Designers ,UX|UI developers ,designers ) .

  • Agile: Scrum (2-3 week sprints) acting as project owner, master with fully updatable online backlog documentation, product backlog prioritization, including all functional and non-functions features.

  • Software Testing & Quality control: conduct automated and manual tests to ensure the software created by developers is fit for purpose ,assess potential risks, identifying business requirements, stress testing, performance testing, functional testing, scalability testing, writing and executing test scripts, testing in different environments including web and mobile, Writing bug reports.

  • Reviewing documentation​