2011

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• Responsibilities : 

  • Diagnose learning needs, identify appropriate solutions and develop strategic learning plans and frameworks to achieve  business goals for our clients.

  • Managing effective needs analysis and then design, deliver and evaluate training, KPIs Repository for quick timely insights , TNAs with dashboards with drill-through using the most recent Data Visualization tools such as :

    • Microsoft Power BI , SAP Crystals Reports.

    • Microsoft SQL Server Mobile Report Publisher(For Mobile & Desktop) , Reporting Services.

    • Oracle DVCs (Data visualization cloud, desktop and mobile services).

  • Collaborating regularly with the Business’ Subject Matter Experts for accuracy of content.

  • Conducts Performance appraisals process ,setting KPIs and job objectives as per organization development needs.

  • Training need and gap analysis, courses identification and administration.

  • Training plan administration and management.

  • Training and development budget preparation and management.

  • Scholarship and internship administration.

  • Vendor evaluation and management.

  • Identify the training needs of all students , employees and develop a ROI tool to measure the training effectiveness and brighten practices.

  • Create and implement an Annual Training Plan by working closely with departmental managers .

  • Identify and improve operational training systems & processes.

  • Closely monitoring post evaluation feedback and taking the necessary action such as ongoing redesign and improvement of the contents.

  • Maintain of Learning Paths (curriculum) mapped to role, career paths, and Competencies.

  • Facilitate classroom training sessions demonstrating effective stand-up presentation, group facilitation and adult learning techniques .

  • Teach assigned classes for corporates Database teams (Oracle - MS SQL Server) DBA, BI ,Azure, IT Service Management .

  • Equips staff with the knowledge, practical skills and motivation to carry out work-related tasks.

  • Design and develop the training materials in a variety of formats including print, graphics, audio, video, and multimedia as well as presentations, trainer guides, classroom hand-outs and participants hand out to conduct effective training ( Articulate 360 – Adobe Captivate – Talent LMS - others ).

  • Helping managers and trainers solve specific training problems.

  • Build annual training program and prepare training plans.

  • Acclimate new hires to the business and conduct orientation sessions.

  • Oversees development of appropriate training materials and programs applying adult learning principles and systematic Instructional design to create learning curricula that best suites the Needs of the content includes online, classroom, virtual instructor-led training and blended learning ( Articulate 360 – Adobe Captivate –TalentLMS , others ).

  • Observe and evaluate Instructor performance and initiate appropriate corrective actions and reports as required, post class surveys (Bimonthly, quarterly reports for all Instructors.)

  • Assist Training Manager in the selection and hiring of technical trainers as necessary to carry out program requirements in every team across training dept.

  • Support Sales Department, providing knowledge of all available classes in order to accommodate clients’ special needs.

  • Proven ability to master the full training cycle (Planning, Designing, Implementation, Budget, and testing and performance evaluation).

  • Present complex information to a variety of audiences.

  • Conduct orientation sessions for sales floor about new technologies.

  • Direct communication with Learning Partners (Microsoft /Oracle/Cisco/etc. ...).

  • Strong Knowledge & Experience of all IT training Technologies & vendors: Microsoft, Cisco, Oracle, RedHat , EC-Council , Autodesk , Adobe , ATC , CompTIA  ,Juniper ,vmware ,citrix, others )

  • Direct Supervisory Relationship :

    • Instructors (+40 Part -timers, 15 Full-Timers )

    • IT Help Desk Technician ( 5 Full-Timers )

    • Network, System Administrator ( 2 Full-Timers )

    • Network, Security Engineer ( 1 Full-Timer )

    • Hardware Technicians (3 Full-Timers)​​

  • Direct Relationship : CEO,CFO, Sales, Operations, Training, IT managers.

  • Technical training & Administration Supervision for all Scholarship, internship and e-Learning tracks in all tenders:

    • Egyptian Ministry of Communication and Information Technology ( MCIT ) / 3 years /10 classes / 350 students

    • Information Technology Industry Development Agency ( ITIDA ) / 1 year / 6 classes / 30 students  

    • Federation Of Egyptian Chambers Of Commerce ( FEDCOC )   / 1 year / 9 classes / 50 Employees

    • Egyptian Ministry of Planning, Follow-up and administrative reform / 1 year / 4 classes / 60 Employees

    • Education first project ( MOE & Microsoft )  / 5 month / 11 classes / 220 Educators

    • Including (Trainers Selection, Students Interviews & Registration Process, Tracks Development, Timetables & Schedules, International Exams & Testing Administration, Trainers Technicality Supervision, Surveys).​

  • IT Manager Deputy Responsibilities :

    • Direct operational IT planning, including planning IT projects and the allocation of manpower resources.

    • Oversee the financial aspects of their IT team or dept., including purchasing, budgeting & budget review.

    • Coordinate IT staffing, including hiring, supervision, scheduling, professional development and discipline.

    • Collaborate with and maintain communications with executives and department heads in the organization.

    • Design, implement and enforce the policies, procedures and best practices for their IT team or department.

    • Research IT solutions and make recommendations for the improvement of IT systems and IT infrastructure.

    • Negotiate and approve technology vendor, outsourcing, and consultant contracts and service agreements.

    • Identify problematic areas and implement strategic solutions in time.

    • Audit systems and assess their outcomes.

    • Directs technological research by studying organization goals, strategies, and practices.

    • Preserves assets by implementing disaster recovery and back-up procedures and information security.

    • Make sure that business equipment are updated to work effectively and give maximum results.

    • Set goals for the department in line with the organization’s expectation.

    • Attend workshops to learn latest techniques; organize workshops for team members to intimate them with the latest trends in order for them to be more efficient and increase their productivity.

    • Keep management updated on activities and developments in the IT department.

  • E-Learning | Digital Content Supervisor Responsibilities :

    • Research, develop, and refine content to be applied in interactive eLearning, distance learning, and/or instructorled courseware of a technical nature for training solutions.(ADDIE Model).

    • Works collaboratively with faculty and staff to develop courses and eLearning modules that challenge students to assess complex business problems and deliver innovative solutions.

    • Creating eLearning, interactive video, and other multimedia content.

    • Provide faculty instructional design assistance including web-based applications and digital media.

    • Coaches instructors on a variety of content authoring resources including, but not limited to, presentation, podcasting, animation, screen and video capture, and interactive multimedia.

    • Experience in designing authentic assessments and engaging course content.

    • Expertise in using authoring tools such as Captivate ,Articulate 360 Storyline ,TalentLMS ,iSpring to create sophisticated adaptive learning content.

    • Provide instructional, curriculum, and technical design consulting services to subject matter experts.

    • Create scenarios and cumulative virtual practical exercise environments that mimic a real-world experience and provide learners an opportunity to demonstrate concepts presented in the course.

    • Deploy  & Configure the course on an LMS.

    • Measure the course’s impact on learners’ work performance.